Privacy Policy – 7luck88

7luck88 is an online betting platform operating under an official licence and is committed to protecting the privacy of every user who uses our services. This Privacy Policy has been drafted in compliance with the requirements of the Malaysia Personal Data Protection Act (PDPA) and internationally recognised data protection standards.

We understand that your personal information is sensitive and valuable. That is why we only collect data that is strictly necessary to provide a safe, fair, and satisfying service. Every decision regarding the handling of your data is made with your best interests and security as our top priority.

This document applies to all users who register or use the 7luck88 platform, including the website 7luck88.win and our official mobile app. Please read this policy carefully and contact our support team if you have any questions.

To ensure the platform operates securely and meets regulatory requirements, 7luck88 collects several categories of personal information from users. Below is a detailed summary of the types of data we collect:

We do not collect irrelevant or excessive data. Every data category listed above has a clear and legally valid purpose.

7luck88 collects your personal information through several different channels:

• Account Registration: Information you provide directly during the registration process, such as your name, email, and phone number.
• KYC Verification: Identity documents and proof of address you upload to meet regulatory compliance requirements.
• Financial Transactions: Details associated with deposits and withdrawals you make through the platform.
• Platform Usage: Data automatically generated when you use our services, including game records and activity history.
• Cookies & Similar Technologies: Information collected through session and analytics cookies while you browse our platform.
• Support Communications: Information you share when interacting with our customer support team via live chat or email.

The information we collect is used responsibly for the following purposes only:

• Account Management: Creating, managing, and maintaining your user account securely.
• Transaction Processing: Ensuring all deposits and withdrawals are processed promptly, accurately, and securely.
• Identity Verification: Conducting KYC checks as required by law to prevent fraud and money laundering.
• Platform Security: Detecting and preventing fraudulent activity, unauthorised access, and any other security threats.
• Customer Support: Providing accurate and effective assistance whenever you reach out to our team.
• Service Communications: Sending important notifications relating to your account, transactions, or policy changes that affect you.
• Platform Improvements: Analysing usage patterns to improve the overall user experience and platform performance.
• Regulatory Compliance: Fulfilling reporting obligations to the relevant authorities in accordance with applicable laws.

7luck88 does not sell, rent, or disclose your personal information to any third party for their own commercial purposes. However, in certain limited situations, we may need to share some of your information with the following parties:

• Payment Service Providers: To securely process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• KYC Service Provider: An integrated third-party identity verification platform that helps us verify your documents securely and efficiently.
• Regulatory Authority: When required by law, such as mandatory reporting to financial crime prevention agencies or gambling regulatory bodies.
• Security Technology Provider: Fraud prevention and cyber threat monitoring services that help protect our platform and users.

All third parties we work with are required to meet data security standards equal to or higher than our own. Binding written agreements ensure your data is never misused.

We continuously invest in our security infrastructure to ensure your personal data is always protected. The technical and organisational measures we employ include:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and our servers.
• At-rest data encryption for all sensitive information stored in our databases.
• Role-based access control (RBAC) ensuring that only authorised personnel can access specific user data.
• 24/7 Monitoring by automated security systems to detect any unauthorised access attempts.
• Regular security audits by independent third parties to identify and address any system vulnerabilities.
• Two-factor authentication (2FA) available on all accounts to add an extra layer of protection.

The 7luck88 platform uses cookies and similar tracking technologies to enhance user experience and maintain session security. The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand how users interact with the platform so we can make meaningful improvements.
• Functional Cookies: Saving your preferences such as language and display settings so you do not need to reconfigure them each time you log in.
• Security Cookies: Used to identify trusted devices and detect any suspicious login attempts.

You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and security of your experience on our platform.

7luck88 retains your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. The following are our data retention guidelines:

• Active Account Data: Retained for as long as your account is active and in use.
• Financial Transaction Records: Retained for a minimum of 7 years after transactions occur, in line with financial reporting and anti-money laundering requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure, in accordance with anti-money laundering legal requirements.
• Security Logs: Retained for 2 years for investigation purposes in the event of a security incident.
• Support Communication Data: Retained for 3 years for reference and service improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymised using industry-standard procedures. You may request deletion of data not subject to mandatory retention obligations through our support channels.

As a 7luck88 user, you have the following rights regarding your personal data under Malaysia's PDPA:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete information we hold.
• Right to Restriction: In certain circumstances, you have the right to request that we restrict the processing of your data.
• Right to Object: You have the right to object to the processing of your data for specific purposes, particularly direct marketing.
• Right to Erasure: You have the right to request deletion of data that is no longer required, subject to mandatory retention obligations.
• Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact our customer support team via the in-platform live chat. We will process your request within 30 business days of receipt.

7luck88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The latest version will always be available on this page with a clear update date.

For significant changes that affect how we process your personal data, we will notify you via in-platform notification or registered email at least 14 days before changes take effect. Continued use of the platform after the notification period constitutes your acceptance of the updated policy.